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    • Return and Exchange
    • XDK offers return or exchange services for most items within 30 days of receiving of products. You will find the applicable conditions on this page.
    Easy Returns
    Start A Return
    • 1)Click on Return/Replace in the “Completed Orders - Order history” section of your account center.
    • 2)Choose the product you need to return, quantity of product(s) and problem type.
    What to Do after Application Approved
    Return Policy
    Return Requirements
    • To qualify for return and exchange, all of the following conditions must be met:
      1) The returned product must be new or like new and in good physical condition (no artificial damage).
      2) The original product package (including product instructions, accessories, trademark, etc.) must be sent back along with the product.
      3) A Return Merchandise Authorization (RMA) must be provided to XDK and all necessary contact information (including but not limited to name, phone numbers, address, email, purchased date, etc.) must be clearly displayed on the printed RMA.
      4) The product is purchased directly from XDK.

      If any of the above conditions and requirements are not met, the item is not confirmed as a faulty good, or the product is not returned with prior approval, the return case will be rejected under this policy. In this case, XDK will not be responsible for any incurring charges.
    Standard Return Policy
    • 1) Return for refund within: 30 days 2) Return for replacement within: 30 days

      For standard stock products (consumables and fiber optic cable excluded), we offer a standard 30-day return & refund and replacement service. Within their warranty period, we still offer free maintenance services.

      The stock products such as CWDM DWDM MUX (CWDM OADM, DWDM OADM and Customized Mux&Filter excluded), Cat5e/Cat6/Cat7/Cat8 cables, FHD Fiber Enclosures, FHX Ultra MTP/MPO Cassettes, FHD MTP/MPO Cassettes, FHU MTP-LC Patch Panels, Ethernet Switches, and etc, are indicated with“xx pcs in stock, XX Warehouse”or “custom, ship on xx" (here “custom” can be clicked to show stock status in all warehouses) on the product page.
    Special Return Policy
    • 1) Return for refund within: 30 days 2) Return for replacement within: 1 year For Fiber Optic Transceivers, apart from the standard return service, you can still enjoy the return and exchange service if there are any quality problems within ONE year from purchase. If there are any quality problems after one year, we offer free maintenance within the warranty period. We will be responsible for the shipping and customs duty of returned products. Please note that returns may be accepted case-by-case.

    Consumable Product Return
    • 1) Refund: Non-refundable 2) Returns: Non-replaceable Consumable items are items such as Fiber Patch Cables, Ultra High Density Cables, Fiber Pigtails, Ruggedized Fiber Cables, Pre-terminated Multifiber Cable, Bulk Fiber Cables, Fiber Cable Assemblies, etc., that are consumed once they are used. If there are any quality issues found upon a delivery, please contact our customer service or your account manager, we will process it promptly. For custom non-stock products, we offer free maintenance services within the warranty period. However, customized Fiber Optic Transceivers, DACs and AOCs are excluded. Custom non-stock products are titled with “customized" on the product page. For a detailed warranty period list of all products, please visit XDK Warranty Service. Note: For the return and replacement, XDK is not responsible for any lost packages or cartons during transportation but we are always happy to help you look into and solve the issues. XDK reserves the right of final interpretation.
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    +86 752-5855315
    No.6,Huitai Road,Huinan High-Tech Industry Park,Hui'ao Avenue,Huizhou 
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